3 outcomes of a delivery exceptionĮven if any of the previously listed events transpire, its possible delays will be avoided, especially if the delivery window hasn’t yet closed.
DELIVERY STATUS MEANING FREE
When a recipient is unavailable, delivery is re-attempted the next day in most cases.Ĭustomers can use free delivery management tools (provided by some carriers) that let the recipient decide how, where, and when home deliveries occur to fit their schedule, such as UPS My Choice® for UPS shipments or FedEx Delivery Manager® for FedEx shipments. Packages may be delayed if they require a signature upon reception and no one was home to accept the package. Similarly, if the label contains an incorrect address (undeliverable, unrecognized to carriers, incomplete, etc.), then it can get stuck in a delivery exception.
DELIVERY STATUS MEANING CODE
When important details are illegible or unscannable, an exception code will be generated. If the shipping label on a package is damaged and the carrier cannot read the delivery address or scan the shipping barcode, the package may be delayed. Many carriers will have contingency plans in place and the shipment will arrive as soon as it can be resumed in the affected area. Safety is a top priority, but so is customer service. If you use multiple fulfillment centers, you may be able to ship the order from a different location as long as it’s outside the path to avoid. These types of unpredictable delays beyond anyone’s control, known as “acts of God,” are usually regional. If there is a weather issue or natural disaster (e.g., hurricane, tornado, wildfire, or flood) that renders a delivery route unpassable, the package will likely be delayed. Because of the day off, it is not uncommon for carriers to be further delayed from needing to play catch up due to a backlog of shipments. If it is a federal holiday, shipping carriers will not be operating. Packages may be delivered late if a national holiday occurs - either in the country of origin or the destination country - while a package is in transit. By ensuring you have the proper tariff codes at the SKU-level can help make for a more seamless shipping process. Packages often get held up at customs longer than expected, which can result in missed delivery dates. International shipping does not come without its challenges. While the overwhelming majority of online shoppers receive their packages on time, it’s still likely that you will encounter delivery exceptions. As such, ecommerce businesses need to be prepared and have a system for dealing with delivery exceptions. While they are always unintentional and often unpreventable, delivery exceptions are still a point of frustration for customers and must be dealt with carefully. Delivery exceptions may result in delayed (or undelivered) packages and frustrated customers. Why are delivery exceptions important for ecommerce businesses?Įven with the most reliable ecommerce order tracking, a lot can happen to a package while it’s in transit. Note: A delivery exception does not mean a late shipment, but there was a roadblock (sometimes literally) that halted progression or required attention somewhere along the journey.ĭelivery exceptions are one reason why carriers like UPS and FedEx will provide you with a tracking number for your package(s). What does delivery exception mean?Ī delivery exception is when a package is temporarily stalled in transit for an unforeseen reason and could affect when it arrives at its destination. Let’s talk about delivery exceptions and how they affect ecommerce shipping. It happens - that is life, after all.īut being prepared for such events and responding to customers when it does happen can affect whether they shop from you again in the future. While shipping carriers will make every effort possible to ensure that packages meet their delivery dates, there are many instances where the ability to deliver on time is outside of everyone’s control.
Maybe you’ve even checked your tracking status before and saw that it was marked as an exception with an impacted delivery date. If an order is incorrect or delivery delayed, people are not exactly pleased. We live in a society where online shoppers expect to get what they want when they want it.
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